Their services, your responsibilities: Listening to people who need support with communication and swallowing

Thursday 8 October 2009
The Parc Hotel Cardiff, Park Place, Cardiff, CF10 3UD

Learning outcomes

This exciting event included a combination of presentations and interactive sessions and provided delegates with the opportunity to:

• Engage with experts to learn about the national initiatives relating to public/patient involvement
• Emphasise the need for service users to be central to the planning and delivery of services
• Identify, through the RCSLT membership and networks, innovation within the speech and language therapy workforce and showcase how different client groups are part of service planning, service evaluation and delivery
• Support members to share with each other how service user feedback is planned strategically and managed within their local context
• Consider user experience through the analysis of RCSLT Q-SET data
• Consider how the workforce might engage more successfully with hard-to-reach client groups, through the use of technology
• Encourage delegates to debate, deliberate on and be guided by the RCSLT and experts from within the profession on the subjects presented
• Support RCSLT members with their CPD requirements by providing a range of CPD opportunities linked to the study day, including pre- and post-event CPD activities

... and in addition, through sharing ideas, resources and hearing new information from experts, delegates were able to disseminate this learning and apply it within their local context.

The annual general meeting

The annual general meeting (AGM) was the delegates' chance to meet staff and Council members and participate in the governance of the RCSLT. Delegates heard about progress made on RCSLT objectives since the last AGM and priorities for the next year.

Feedback from the 2008 AGM showed that some members would have liked an explanation of what actually happens at the meeting.

We hope that the below notes will provide that explanation.

Explanatory notes on the AGM

Programme

For details, please see the agenda.

Presentations

• PPI across the UK: Divergent policies, different actors and different outcomes - Jonathan Tritter, Professor, Institute of Governance and Public Management, Warwick Business School, University of Warwick

• Wales representative - Anna Tee, Patient Experience Manager, Hywel Dda Local Health Board  
• Civic Participation Network project in Scotland - Clifford Hughes, Active member of the Civic Participation Network project and National Association of Laryngectomee Clubs, and Amanda Bennett, Project Manager, Civic Participation Network project, Communication Forum Scotland
  
• Information handout - Clifford Hughes and Amanda Bennett
  
• The user voice at a strategic level: exemplars of service initiatives - Janice Lavelle, Wales Country Councillor, RCSLT
  
• Workshop: The appointment letter is dead! Long live texting, social networking, webgroups and the web - Kathleen Richardson, British Academy Postdoctoral Fellow, UCL
  
• Facebook article - Kathleen Richardson

Showcase submissions 2009

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