Be open when things go wrong

Openness - photo of two people talkingIssues covered in this section include:

  • informing service users and, where appropriate, their carers, that something has gone wrong; dealing with complaints;
  • apologising and taking action to put matters right if possible;
  • making sure that service users and/or their carers receive a full and prompt explanation of what has happened and any likely effects.

Access the relevant HCPC standards for this key area as well as RCSLT guidance and supporting resources to assist members to meet these standards.





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