Communicating effectively

Issues covered in this section include:

  • politeness and consideration
  • listening to service users and carers and taking account of their needs and wishes
  • presenting then information they want, or need to know, in a way they can understand 
  • making arrangements to meet their language and communication needs. 

We also look at working with colleagues in terms of partnership and collaboration, and sharing relevant information; and the appropriate and responsible use of social media and networking websites.

Access the relevant HCPC standards for this key area as well as RCSLT guidance and supporting resources to assist members to meet these standards.

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