Communications technology: establishing the use

Benefits of using technology include: 

  • increased access
  • speed of communication
  • efficiency of communication.   

Implementing a new form of communications technology 

Considering who you want to communicate with, and what methods they already use, may help you to select an appropriate means of communication. 

  • Read your organisaton's policies for: 
                • confidentiality of communications technology; liaise with IT services as appropriate
                • professional use of the communications technology. Independent practitioners have the responsibility to develop, action, review and monitor the necessary policies and procedures for use of communications technology.
  • Message: What you are allowed to communicate? Which methods can be used? Speak to your organisation’s communications team for guidance on use of text messaging, social media profiles, etc.

  • Benefits and drawbacks: Research the benefits and drawbacks of the communications technology you wish to use, and select the most appropriate platform. Refer to the RCSLT Techipes and Resources page.

  • Aims and objectives: Decide on clear for your use of communications technology, and regularly review this to ensure you are using it effectively:
                • RCSLT Research centre
                • Evidence behind the efficacy of engaging patients in service/self-care is limited at the moment. Further research is required, for example into the content and frequency of effective tweets/posts. Look at this as an opportunity to build the evidence base.
  • Seek user feedback on the methods of communication being used.   

  • Set guidelines for how frequently communication occurs, e.g.:
                • stating on an e-mail signature how frequently e-mails are checked
                • on a social media page, declaring in the 'information' section how regularly the page is monitored.




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