Communications technology: establishing the use
Benefits of using technology include:
- increased access
- speed of communication
- efficiency of communication.
Implementing a new form of communications technology
Considering who you want to communicate with, and what methods they already use, may help you to select an appropriate means of communication.
- Read your organisaton's policies for:
- confidentiality of communications technology; liaise with IT services as appropriate
- professional use of the communications technology. Independent practitioners have the responsibility to develop, action, review and monitor the necessary policies and procedures for use of communications technology.
- Message: What you are allowed to communicate? Which methods can be used? Speak to your organisation’s communications team for guidance on use of text messaging, social media profiles, etc.
- Benefits and drawbacks: Research the benefits and drawbacks of the communications technology you wish to use, and select the most appropriate platform. Refer to the RCSLT Techipes and Resources page.
- Aims and objectives: Decide on clear for your use of communications technology, and regularly review this to ensure you are using it effectively:
- RCSLT Research centre
- Evidence behind the efficacy of engaging patients in service/self-care is limited at the moment. Further research is required, for example into the content and frequency of effective tweets/posts. Look at this as an opportunity to build the evidence base.
- Seek user feedback on the methods of communication being used.
- Set guidelines for how frequently communication occurs, e.g.:
- stating on an e-mail signature how frequently e-mails are checked
- on a social media page, declaring in the 'information' section how regularly the page is monitored.