What is personalised care?

Personalised care means people have choice and control over the way their care is planned and delivered, based on what matters to them and their individual strengths, needs and preferences.

The term personalised care reflects the coming together of health and social care, encompassing both personalisation and person centred care.  It includes the following components:

  1. Shared decision-making
  2. Personalised care and support planning
  3. Enabling choice, including legal rights to choice
  4. Social prescribing and community based support
  5. Supported self-management
  6. Personal health budgets and integrated personal budgets

How can you contribute?

We are keen to hear from you if you: 

  • can share an example of how speech and language therapists are improving outcomes for service users and their families through personalised care
  • are interested in contributing to this work
  • would like to suggest any additional information and resources for this webpage

Please contact by Monday 20th January 2020.

What is RCSLT doing?

RCSLT is keen to support the profession in using the personalised care agenda to improve outcomes for service users and their families.

In order to do this we are:

  • Collecting examples to show how speech and language therapists can improve outcomes for service users and their families through personalised care
  • Seeking expressions of interest from any members who are interested in supporting this work

In 2020 we plan to:

  • Publish an article in Bulletin magazine
  • Develop a position statement
  • Collate and signpost to relevant tools and resources
  • Embed personalised care in RCSLT guidance and work streams
  • Support the establishment of the NHSE English Personalised Care Institute

Other related RCSLT work:

Related RCSLT information

National policy and frameworks


The NHS Long Term Plan makes personalised care business as usual across the health and care system.

NHS England has published a delivery plan for personalised care Universal Personalised Care: Implementing the Comprehensive Model. It establishes the Comprehensive Model for Personalised Care, comprising six, evidence based standard components, and the detailed 21 actions to achieve its systematic implementation, right across the country.

House of care: a framework for long term condition care NHS England (2018)

Personalised care NHS England (2018)


The NHS Quality Strategy aims to deliver the highest quality healthcare services to people in Scotland through individual care experiences that are consistently person centred, clinically effective and safe.

Developing a culture of health: the role of signposting and social prescribing in improving health and wellbeing Health and Social Care Alliance Scotland (2016)

Self Directed Support The Scottish Government (2018)


The Social Services and Wellbeing (Wales) Act National Assembly for Wales (2014)

Northern Ireland

Co-Production Guide for Northern Ireland - Connecting and Realising Value Through People. Department of Health (2018)

Useful resources

What is Personalisation? Social Care Institute for Excellence

What person centred care means Royal College of Nursing

Infographic: what makes us healthy? The Health Foundation (2017)

Making it real Think Local Act Personal (2018)